Managing emotional crises at work well.
This book is a treasure chest of quick help in crisis situations at the workplace. It provides concrete, pragmatic solutions for all situations in which emotions have been running high – for differences of opinion with the boss as well as for conflicts at employee level. With exercises, practical tools and step-by-step instructions, readers learn how to quickly find a remedy for anger, injuries, insults, disrespect, etc. In this way, a goal-oriented approach to clarification can be found for every crisis.

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http://www.rarefile.net/f1lxz7xp2gxo/ThunderLightning.112solutionstoconflictsattheworkplace.zip
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